Double or twin beds
Safe where you can safely store your valuables
Free high-speed Internet
Experience the epitome of friendly and professional service at the Mercure Hotel Aachen Europaplatz, where your comfort and satisfaction are our utmost priority. Our esteemed guests often highlight our exceptional service, and it’s one of the main reasons they return time and again. We pride ourselves on creating a hospitable environment where each guest feels valued, respected, and cared for.
- High-quality double bed or twin beds
- Comfortable seating furniture
- Flat-screen TV
- Free Wi-Fi**
More info about the Standard room
From the moment you step into the hotel, you’ll be greeted by our friendly reception staff. Their warmth, attentiveness, and genuine enthusiasm set the tone for your stay, ensuring your first impression is one of a welcome and inviting atmosphere. Every interaction is handled with grace, providing you with a seamless check-in and check-out process, and offering round-the-clock assistance whenever you need it.
Our team at Mercure Hotel Aachen Europaplatz is not just well-versed in the art of hospitality but also excels in communication, making every guest feel at ease. We believe that understanding and addressing guests’ unique needs is key to ensuring an unforgettable stay. Our multilingual staff is always ready to assist, lending a personal touch that adds to the overall comfort of your stay.
Furthermore, our friendly service extends far beyond the front desk. Each member of our team, from the room service staff to the housekeepers and restaurant servers, maintains the highest standards of professionalism. They are dedicated, discreet, and efficient, striving to provide prompt and personalized service. Whether you need extra towels, room service at odd hours, or have any special requests, they go above and beyond to meet your needs.
What sets the service at Mercure Hotel Aachen Europaplatz apart is our people’s commitment to excellence. We have fostered a culture of empowerment among our employees, encouraging them to take initiative and make decisions that enhance our guests’ experiences. Our team is consistently praised for their willingness to go the extra mile, displaying a dedication and passion that translates into exceptional service.
Our commitment to professionalism is also evident in our concierge services. From restaurant recommendations and reservations, guidance on local attractions, to arranging transportation or any special requests, our concierge team’s expert knowledge and helpful attitude ensure your plans go off without a hitch.
Moreover, our room service is second to none, available 24/7, and always delivered with a smile. The service is discreet, prompt, and efficient, ensuring you enjoy your dining experience in the privacy of your room without any disruption.
In the unlikely event that an issue arises during your stay, you can count on our professional staff to handle it promptly and effectively. They are trained to manage a variety of situations with patience and understanding, ensuring any problems are resolved to your satisfaction.
Guests who have stayed at the Mercure Hotel Aachen Europaplatz frequently mention our friendly and professional service in their reviews, expressing their satisfaction and the positive impact it had on their overall experience. We believe that our commitment to providing excellent service is what truly sets us apart and makes our hotel a preferred choice for both leisure and business travellers.
At Mercure Hotel Aachen Europaplatz, we are not just providing a place to stay, but an experience that is enriched by our high-quality, friendly, and professional service. Come and experience it for yourself. We promise that our service will exceed your expectations, adding a unique touch to your stay, making it a truly memorable experience.
*Additional fees may apply for use
** Information on WLAN in the hotel
As an overnight guest in the Wi-Fi network “myCloud”:
Enter last name and room number.
Unlimited surfing for the duration of the stay including VPN and streaming possibilities with an unlimited number of devices.
As a day visitor in the Wi-Fi network “Free Internet”:
Enter email address and confirm terms and conditions.
Surf for free with a bandwidth of up to 1 Mbit/s.
For meetings and conferences, we can also reserve a dedicated bandwidth exclusively. Please contact our banquet department.